Had an outstanding experience. Representative very professional and knowledgeable. I especially appreciated his going the "extra mile." When he noticed my email indicated I am a Mac user, he pointed out the DynoJet Power Vision was Microsoft compatible only. He then volunteered to download the needed files for me noting I would then be shipped an open box as long as that was OK by me. I agreed. His attentiveness saved me "boo-coo" time. It's the little things that make the big difference. The kit installation went off without a hitch. When I returned from my first ride my face was sore from the constant smile I had on my face!